Privacy Policy

Who we are

LaneQuote AI ("LaneQuote", "we", "us") provides AI agents that draft freight quotes and shipment-status replies for freight forwarders. This policy explains what data we handle and why.

Data we handle

Account data: names, work email addresses and phone numbers of your team members who use LaneQuote.

Customer content: emails and attachments in the inboxes you connect, rate sheets, pricing rules, shipment and tracking references, and the drafts and quotes produced for you. These may contain personal data of your customers and contacts, such as names and email addresses.

Usage data: basic logs of how the service is used, such as sign-ins, drafts created, edits and approvals, used to run and improve the service.

Website data: if you email us or book a demo, the details you send us.

How we use it

To provide the service: reading requests, drafting quotes and status replies, and showing them to your team for approval.

To support you, secure the service and meet legal obligations.

We do not sell your data. We do not use your rate sheets, pricing or customer content to train models shared with other customers.

Your role and ours

For customer content, you decide what is processed and we process it on your behalf and on your instructions. For account and website data, we decide how it is used, as described here.

We handle personal data in line with India's Digital Personal Data Protection Act, 2023, and other laws that apply.

Service providers

We use trusted providers for cloud hosting, email delivery and AI model processing. They act on our instructions and only receive the data needed to perform their service.

Retention

We keep customer content for as long as your account is active and delete it within 30 days of the account closing, unless the law requires us to keep it longer. You can ask us to delete specific data at any time.

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent where we rely on it. Email hello@lanequote.in and we will respond within a reasonable time.

Changes

We will post updates to this policy on this page and tell customers by email about any significant change.